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Shipping Policy

Last Updated: _________

1. General

The Company shall supply the User with the goods purchased by them in accordance with the delivery terms set forth on the product's purchase page.

The Company may charge Users shipping fees for the delivery of goods purchased on the Website, which may be carried out by various delivery methods, including through various distribution companies (postal service, courier, pickup from lockers and stores, and the like), at its sole discretion.

The Company undertakes to supply the products purchased on the Website only to the User's address, as entered by the User.

The terms of supply of the products may change slightly at the Company's discretion and without prior notice from the Company.

2. Delivery Times

Supply of the products shall generally occur between 3 and 14 business days from the date of order confirmation.

It is hereby clarified that the day on which the order was placed is not counted within the business days as detailed above.

Delivery times for goods include only "business days," i.e., weekdays, from Sunday to Thursday, and do not include Fridays, Saturdays, and public holidays. A business day ends at 19:00.

3. Delivery to Distribution Points

In the event that the Company delivers to post office branches and/or distribution points, goods shall be deemed to have been delivered to the User if delivered to such a post office branch or distribution point, even if the User did not come to collect the goods, and even if the place of delivery of the goods is not the User's delivery address.

In the event of delivery not to the User's delivery address, the User shall have no claim against the Company in the cases described above, with regard to the manner of delivery, including in any case of delays in delivering the goods.

4. Delays and Force Majeure

The Company shall bear no liability for delays in the supply of goods in events beyond its control, such as malfunctions, delays, strikes, epidemics, natural disasters, malfunctions in computer systems and/or telephone systems that affect the completion of the purchasing process, or malfunctions in email services.

The Company is not responsible for delays on the part of the shipping company, and in any event shall not be liable for a delay in the delivery of the shipment in circumstances constituting force majeure and/or in other circumstances beyond its control. Delays in delivery dates may also arise as a result of a high volume of orders and deliveries during special sale days on the Website. Such delays are not the responsibility of the Company, and the customer shall have no claim against the Company in this regard.

5. Identification at Delivery

Upon delivery of the product, the Company (but not obligatorily) and/or anyone on its behalf may require the presence of the credit cardholder and/or the presentation of the credit cardholder's identification document as a condition for delivery of the product.

6. Out of Stock

The delivery dates set forth above do not apply to goods that are out of stock. In cases where goods appearing on the Website are out of stock and this is only discovered after the order has been placed, the Company will contact the User, who will not be charged for the missing goods.

For the avoidance of doubt, the Company shall not be obligated to sell the goods, and the User shall have no claim and/or lawsuit in this regard for any type of direct and/or indirect damage caused to them and/or a third party, subject to the Company refunding the User any amount paid, if the User has indeed paid the Company.

7. Inspection of the Shipment

The User is required to inspect the goods upon receipt and to note in writing any defects, flaws, and/or discrepancies, if any. If this was not done at the time of delivery, the goods shall be deemed to have been supplied in accordance with the order and in good condition to the User's satisfaction.

The User is required to inspect the contents of the shipment immediately upon receipt and to verify that it matches the order and the invoice provided. A User who has received a defective product or a product that does not match the details provided to them at the time of ordering may contact the Company's customer service, and the Company shall arrange to provide them with a new product at the Company's expense, subject to the return of the defective or incorrect product.

8. Subscription Deliveries

All provisions of this Shipping Policy apply equally and fully to all products supplied under a recurring subscription, as if stated expressly with respect to each individual product. For full subscription terms, see the Subscription Regulations.

9. Contact

For any question regarding shipping, tracking, or delivery, please contact our customer service: